Shipping FAQ

General Plaster FAQ

Substrate/Primer FAQ

Tadelakt Finish FAQ

Marble Finish FAQ

Stone Finish FAQ

Sand Finish FAQ

Limewash Finish FAQ

Exterior Finish FAQ

Lime Slurry FAQ

We love hearing from customers and people passionate about plaster! Have questions about our products or your project? Please reach out. We are always here to help. All questions from plaster professionals, homeowners, designers, architects, artists, DIYers are all welcome.

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Earthaus Help Center 

When will my order ship?

Can I change my delivery address?

How can I track my order?

Can my shipment be expedited?

Will my order arrive on a pallet or in boxes?

Do all of my products ship from the same location?

Which Shipping Carriers does Earthaus use?

Some of the items in my shipment are damaged. What should I do?

Does Earthaus ship internationally?

What is your return policy?

Can I use a drywall pan and knife to apply Earthaus Plasters?

Can I paint over Earthaus Plaster finishes?

Can Earthaus Plasters be applied in areas exposed to high heat?

What causes plaster to crack?

How long do Earthaus plasters take to set up once mixed?

What type of Primer should I use?

Do I need to use Primer Grit ?

Can I apply Earthaus Plasters over previously painted textured drywall?

Can I apply Earthaus Plasters over old lath and plaster walls?

Can I Apply Earthaus Plaster to Plywood?

Can I apply Earthaus Plaster to Cement Board or Mag Board?

Can I refinish a Tadelakt wall?

Tadelakt Crack Repair Technique

Can I apply Tadeakt on my Shower Floor?

Can I use Tadelakt in a Steam Shower?

Can I build a Tadelakt Bathtub?

Can I Tadelakt my Kitchen Countertops?

Isn't Tadelakt waterproof?  Why do I need a waterproof membrane?

My Tadelakt Plaster has hairline cracks when it gets wet. Is that normal?

I'm not a Plasterer.  Can I do Tadelakt in a wet area myself?

How can I find a Professional to install my Tadelakt Plaster?

How often do I need to re apply Soap and Wax to Tadelakt?

How do I clean my Tadelakt Shower?

Do I have to apply the Tadelakt Finish to my whole bathroom in one day?

My Tadelakt is Blistering during application. What's wrong?

Why does the Earthaus Tadelakt Finish not use Polishing Stones?

How long after the wax coat is applied is the shower ready to be exposed to water and ready for use?

Can my Tadelakt be finished Matte?

How much does it cost to have Tadelakt installed Professionally?

My Tadelakt Plaster darkens when it gets wet.   Is that normal?

Do I need to caulk Tadelakt where it meets the shower floor?

Can I drill into Tadelakt to install doors and fixtures?

Can Marble have a Matte finish?

What are the steps to refinish Earthaus Marble Finish?

Why do I need to apply a first coat of Stone before the Marble Finish?

I can't seem to get the Marble Plaster to polish. What am I doing wrong?

Why do I have to strain the Marble Plaster?

Do I have to apply Olive Oil Soap Sealer to Marble Finish?

I'm finding the Marble straining process to be challenging.  Do you have any tips?

Do I need to seal Stone Plaster with Olive Oil Soap Sealer?

Can I apply Stone Finish over textured drywall?

Can I refinish a Stone plaster wall?

Can I seal Sand Plaster?

Can I apply Earthaus Limewash to previously painted walls?

Coming Soon

Plaster on alternative substrates.

Earthaus Plaster on Blueboard and Veneer Plaster Systems

Substrate Preparation

Color Charts PDF

Samples

Custom Color

Limestrong Color Pallete PDF

Limestrong Designer Palette Color Collection: Name Equivalents

Color

Tadelakt Finish Overview

Marble Finish Overview

Stone Finish Overview

Sand Finish Overview

Limewash Finish Overview

Lime Slurry Finish Overview

Finish Overviews

Tadelakt Finish Application Guide

Marble Finish Application Guide

Stone Finish Application Guide

Sand Finish Application Guide

Limewash Finish Application Guide

Lime Slurry Application Guide

Application Guides

Tadelakt Sample Kit Application Guide

Marble Sample Kit Application Guide

Stone Sample Kit Application Guide

Sand Sample Kit Application Guide

Limewash Sample Kit Application Guide

Sample Kit Application Guides

Tadelakt Finish Care and Maintenance Guide

Marble Finish Care and Maintenance Guide

Stone Finish Care and Maintenance Guide

Sand Finish Care and Maintenance Guide

Limewash Finish Care and Maintenance Guide

Lime Slurry Care and Maintenance

Care and Maintenence Guides

Primer Grit Product Guide

Beeswax Protective Sealer Product Guide

Olive Oil Soap Sealer Product Guide

Acrylic Sealer Product Guide

Acrylic Fortifier Product Guide

Product Guides

Tadelakt Finish Submittal

Marble Finish Submittal

Stone Finish Submittal

Sand Finish Submittal

Submittals

All Plasters SDS

Limewash SDS

Beeswax Protective Sealer SDS

Acrylic Sealer SDS

Acrylic Fortifier SDS

Olive Oil Soap Sealer SDS

Safety Data Sheets

PDF Guides

Tadelakt Finish Substrate Prep Tutorial

Tadelakt Finish Base Coat Tutorial

Tadelakt Finish Coat Tutorial

Tadelakt Finish

Marble Finish Tutorial

Marble Finish

Stone Finish Tutorial

Stone Finish

Sand Finish Tutorial

Sand Finish

Primer grit Tutorial

Primer Grit

Video Tutorials