Shipping FAQ

When will my order ship?

Orders are packed and shipped within 2 business days. Orders placed on weekends or holidays will be processed on the next business day. Transit time is measured in business days which are Monday through Friday (excluding holidays). Note: Handmade sa

Can I change my delivery address?

Unfortunately, we are unable to change a delivery address once an order has been placed.

How can I track my order?

Once your order has shipped you will recieve a shipping confirmation with a link to tracking information. Please bear in mind that tracking information for LTL Freight shipments may take longer to activate.

Can my shipment be expedited?

We do offer expedited shipping. Rates vary based on shipment size, weight and shipping location. Shipping methods and estimated transit times. Free Shipping over $300 5-8 Business days. UPS 2 day air 2-3 Business days. UPS 3 da

Will my order arrive on a pallet or in boxes?

In most cases, orders of 10 bags of plaster or less will be shipped via UPS in individual boxes. FREIGHT SHIPMENTS. For larger orders, typically over 10 bags of plaster, your shipment will be sent via LTL freight carrier. These orders will arrive o

Do all of my products ship from the same location?

Our Mineral Pigment Packs, Sample Kits, Sample Boards, Limewash, and Color Decks ship from a different location. Expect to receive those products in a separate shipment.

Which Shipping Carriers does Earthaus use?

All of our parcel shipments are delivered via UPS or USPS. For LTL Freight shipments, we use various national carriers depending on the destination.

Some of the items in my shipment are damaged. What should I do?

We will make every effort to replace products that are damaged beyond usable condition during shipping. Please document any damage with photographs and contact us via email to begin the replacement process. For LTL Freight shipments. Any damage to th

Does Earthaus ship internationally?

We offer international shipping to Canada. Free Shipping over $300 is not valid on international orders. For information about the customs process:. Email [email protected]. Please note, we may be subject to various rules and restrictions in

What is your return policy?

Earthaus Plaster will consider the return of certain materials within 14 days of the purchase date. Materials must be in the original packaging, unused, and in a resalable condition. All returns require authorization and are subject to a minimum 25%